SHIPPING & RETURNS POLICY

SHIPPING POLICY

Shipping Charges

We offer shipping across India. Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Order Processing

At MadeInAxom, every product is carefully handcrafted and prepared for dispatch with attention to quality and detail.

Orders are typically processed within 2–5 business days after confirmation.

Shipping & Delivery Time

Once dispatched, orders are generally delivered within 5–12 business days, depending on the delivery location.

Please note that delivery timelines may vary due to factors beyond our control, including:

  • Weather conditions
  • Transportation delays
  • Public holidays
  • Remote delivery locations
  • High order volumes
  • Unforeseen logistical issues

Customers will receive tracking details via email or phone once the order has been shipped.

Order Tracking

Once your order is dispatched, a tracking link or tracking details will be shared with you, allowing you to monitor the status of your shipment.

RETURNS & EXCHANGES POLICY

At MadeInAxom, we take pride in the quality of our handcrafted products. Every item undergoes careful inspection before dispatch.

Due to the handmade nature of our products, we do not accept returns or exchanges except in cases where the item received is damaged, defective, or incorrect.

Eligibility for Return or Replacement

To be eligible for a return or replacement request:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging.
  • Proof of purchase or order confirmation must be provided.
  • The issue must be reported within 7 days of delivery.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Your request should include:

  • Order Number
  • Contact Information
  • Description of the issue
  • Clear photographs of the product and packaging

Requests submitted without supporting photographs may experience delays in processing.

Return Request Procedure

To initiate a return or replacement request, please contact us at:

Email: madeinaxom999@gmail.com

Our team will review your request and respond within 3–5 business days.

Items returned without prior approval from MadeInAxom will not be accepted.

Refunds & Replacements

After inspection and approval of the returned product, we may offer:

  • A replacement product (subject to availability), or
  • Store credit, or
  • A refund, at our discretion.

Approved refunds will be processed to the original payment method within a reasonable timeframe.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products purchased during promotional sales or clearance events
  • Customized or made-to-order products
  • Products damaged due to misuse, improper handling, or normal wear and tear

Contact Us

For any questions regarding shipping, returns, or exchanges, please contact:

MadeInAxom
Email: madeinaxom999@gmail.com
Phone: +91 84738 05608